Privacy Policy

1. Privacy Policy — Who We Are

Deco Wood Renovation Technical Services LLC is a Dubai-based renovation, interior fit-out and joinery company serving residential and commercial clients.

Our services include villa renovation, apartment renovation, bathroom renovation, kitchen renovation, office fit-out, shop fit-out, restaurant fit-out, salon fit-out, joinery works, pergola works, glass room works and related renovation services in Dubai.

This Privacy Policy applies when you visit our website, contact us by WhatsApp or phone, submit an inquiry form, interact with our social media pages, or request information about our services.

2. Information We Collect

We may collect information that you voluntarily provide when you contact Deco Wood Renovation or request a project review.

• Name and contact details.
• Phone number, WhatsApp number and email address.
• Project type, location area, budget range and timeline.
• Messages, photos, drawings, videos or documents you choose to send us.
• Website form submissions and inquiry details.
• Call, WhatsApp or social media communication details.

We may also collect basic technical information such as device type, browser type, page visits, referring source and general website usage data.

3. How We Use Information

We use submitted information to understand your renovation or fit-out inquiry and respond professionally.

• To reply to your inquiry by phone, WhatsApp, email or form response.
• To understand your project requirements.
• To arrange a consultation, site review or follow-up discussion.
• To prepare internal notes for project evaluation.
• To improve our website, marketing, service pages and customer experience.
• To manage inquiries, leads and customer communication records.
• To comply with applicable legal, administrative or business requirements.

Deco Wood Renovation does not sell your personal information.

4. WhatsApp, Forms and Phone Calls

When you contact Deco Wood Renovation through WhatsApp, phone, website forms, Meta lead forms or social media messages, we may store your inquiry details to respond and manage the communication.

Information shared through WhatsApp, Meta, Google, LinkedIn, TikTok or other social platforms may also be subject to the privacy policies of those platforms. Please avoid sending sensitive personal information unless it is necessary for your project inquiry.

Project photos, videos, floor plans or documents sent by you are used to understand your request, unless you separately approve another use.

5. Analytics and Advertising

We may use analytics and advertising tools to understand website performance and improve our marketing. These tools may include Google, Meta, Metricool, Rank Math, Cloudinary, WP Rocket, WordPress tools or similar services.

These tools may collect technical data such as page views, clicks, browser type, device type, traffic source, approximate location and conversion events.

Advertising tools may help us understand whether users contact us after visiting our website or seeing our ads. This helps us improve our Dubai renovation, fit-out and joinery marketing campaigns.

6. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to improve website function, remember preferences, measure performance and support advertising or analytics.

• Essential cookies help the website work correctly.
• Analytics cookies help us understand website traffic and page performance.
• Advertising cookies may help measure campaign results and improve ad relevance.

You can adjust cookie settings through your browser. Blocking some cookies may affect website functionality.

7. Sharing Information

We may share information only when necessary for normal business operations, service delivery, technical support or legal compliance.

• Website hosting and technical service providers.
• CRM, email, analytics, advertising or communication platforms.
• Internal staff or approved service partners involved in handling your inquiry.
• Authorities or legal parties where required by applicable law.

We do not sell client inquiry data or personal information to third parties.

8. Data Security

We take reasonable steps to protect inquiry data and communication records from unauthorized access, misuse, loss or disclosure.

No website, email system, messaging app or online platform can guarantee complete security. Please avoid sharing unnecessary sensitive information through public forms or social media messages.

9. Data Retention

We keep inquiry records only for as long as needed for business, communication, project review, customer service, legal, accounting or administrative purposes.

If your inquiry does not become an active project, we may still retain limited communication records for follow-up, service history and internal business reference.

10. Your Privacy Rights

You may contact us to request access, correction or deletion of personal information you previously submitted, subject to legal, administrative and business record requirements.

To make a privacy request, contact Deco Wood Renovation using the details listed on this Privacy Policy page. We may need to verify your identity before processing some requests.

11. Children’s Privacy

Our renovation, fit-out and joinery services are intended for adults, property owners, tenants, businesses and authorized project decision-makers.

We do not knowingly collect personal information from children. If such information is submitted accidentally, please contact us so we can review and remove it where appropriate.

12. External Links

Our website may contain links to external websites or platforms, including WhatsApp, Google Maps, Instagram, Facebook, TikTok, LinkedIn, YouTube or other third-party services.

We are not responsible for the privacy practices, content or policies of external websites. Please review their privacy policies before submitting information through those platforms.

13. Privacy Policy Contact Details

For questions about this Privacy Policy or your personal information, contact Deco Wood Renovation Technical Services LLC.