Privacy Policy

1. Who We Are

Deco Wood Renovation Technical Services LLC is a Dubai-based renovation, fit-out, interior finishing, joinery, landscaping, and technical services company.

Company: Deco Wood Renovation Technical Services LLC
Website: https://dwrenovation.com/
Email: renovationdw@gmail.com
Phone / WhatsApp: +971 58 599 5562
Location: Dry Docks – 37St, Al Jaddaf, Dubai

2. Information We Collect

We may collect information when you visit our website, submit a contact form, send a WhatsApp message, call us, email us, request a quotation, or send project photos or videos.

The information may include:

• Name
• Phone number and WhatsApp number
• Email address
• Project location
• Project type and required services
• Project photos, videos, drawings, layouts, or 3D renders submitted by you
• Approximate project size, timeline, and budget details if provided
• Messages, notes, and communication history related to your enquiry
• Website usage information, such as visited pages, traffic source, browser type, and device type

3. How We Use Your Information

We use submitted information for legitimate business purposes related to renovation, fit-out, interior finishing, project quotation, communication, and service delivery.

We may use your information to:

• Respond to your enquiry
• Contact you by phone, WhatsApp, SMS, email, or other communication channels
• Review your project photos, videos, drawings, and requirements
• Prepare a quotation or arrange a site inspection
• Coordinate renovation, fit-out, joinery, landscaping, MEP, and finishing works
• Improve our website, content, services, and customer experience
• Follow up on quotations, project enquiries, and client communication
• Maintain business records where required
• Comply with applicable laws, regulations, or lawful requests

4. WhatsApp, Phone, and Email Communication

If you contact us by WhatsApp, phone, or email, we may use your contact details to respond to your enquiry, request clarification, arrange site inspection, send quotation details, follow up on project requirements, or coordinate approved work.

When you send project photos, videos, drawings, or property information through WhatsApp or email, we use that information only to review your project and provide relevant renovation or fit-out support.

5. Project Photos, Videos, and Documents

Clients may send project photos, videos, drawings, quotations, layouts, 3D renders, or other documents to help us understand the project scope.

We use submitted project materials for:

• Project review
• Quotation preparation
• Site inspection planning
• Scope clarification
• Internal coordination with relevant project team members

We do not publish client project photos, videos, private property images, or documents as marketing content unless we have suitable permission or the content is already approved for public use.

6. Cookies and Website Analytics

Our website may use cookies, analytics tools, advertising pixels, or similar technologies to understand website traffic, improve user experience, measure marketing performance, and improve our online services.

These tools may collect information such as:

• Pages visited
• Time spent on pages
• Traffic source
• Device and browser type
• General location data
• Form or button interaction data

You can control cookies through your browser settings. Some website features may not work properly if cookies are disabled.

7. Advertising and Remarketing

We may use online advertising platforms such as Google, Meta, or other marketing tools to promote our renovation, fit-out, joinery, landscaping, and interior services.

Advertising tools may help us understand which services visitors are interested in, measure campaign results, and show relevant ads to people who visited our website or interacted with our content.

We do not sell your personal information to advertisers.

8. Sharing Your Information

We do not sell your personal information. We may share limited information only when necessary for business, service, technical, legal, or project-related purposes.

Information may be shared with:

• Internal team members who handle your enquiry or project
• Project supervisors, designers, engineers, or technical staff where required
• Subcontractors, suppliers, or service providers involved in quotation or execution
• Website hosting, analytics, email, CRM, or marketing service providers
• Authorities, legal advisors, or regulatory bodies where required by law

We aim to share only the information necessary for the relevant purpose.

9. Data Security

We take reasonable steps to protect information submitted through our website and communication channels. However, no website, email, WhatsApp message, or online system can be guaranteed to be completely secure.

We recommend that clients avoid sending highly sensitive personal information unless it is necessary for the project or legal requirement.

10. Data Retention

We keep enquiry, quotation, project, and communication records for as long as reasonably needed for business, service, accounting, legal, dispute resolution, or project follow-up purposes.

If information is no longer required, we may delete, archive, or anonymise it where appropriate.

11. Your Privacy Rights

You may contact us to request information about how your personal data is handled, to update your contact details, to request correction of inaccurate information, or to request deletion of certain information where legally and practically possible.

To submit a privacy-related request, contact us at:

Email: renovationdw@gmail.com

12. Third-Party Links

Our website may include links to third-party websites such as Google Maps, social media platforms, advertising platforms, partner websites, authority websites, or other external resources.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. You should review their privacy policies before submitting personal information to them.

13. UAE Data Protection Reference

The UAE Personal Data Protection Law provides a federal framework for protecting personal data and setting out rights and duties related to personal data processing in the UAE.

For general government information about data protection in the UAE, you may visit the official UAE government platform: UAE Data Protection Laws.

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business operations, legal requirements, analytics tools, advertising platforms, or privacy practices.

When we update this page, the latest version will be published on this website.

Last Updated: June 2026